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Hello Meagan,

You didn’t do anything wrong.

Please note that the Google Voice number that was assigned to your MIL’s Echo device is only to be used as a means for Alexa Calling to connect to her Echo. It was not to be used to receive incoming phone calls.

Your MIL can receive Alexa calls from other Echo devices or phones that are using the Alexa app, but NOT actual incoming phone calls.

I know this can be confusing, as even before you added Alexa Calling, her Echo device was able to make outgoing calls to phone numbers.

Amazon currently supports only two ways that an Echo device can receive incoming calls from a phone number.

The first is from a discontinued device called an Echo Connect which requires either a Landline or a VoIP connection.

The second way is using an AT&T service called NumberSync which works with a mobile number.