Solution: Alexa Calling Pauses TV When Call Comes In

By: Frank Engelman.  Updated: August 14, 2020.


The Problem: TV Noise Drowns Out Phone Ringing

In my Dad’s nursing home everybody has their TV blasting, including My Dad. Sometimes he can’t even hear me calling on a video chat request on his Alexa Show..... More about the Problem


Solution: Alexa Calling Pauses TV When Call Comes In

Enabling Alexa Calling on his Fire TV cube will pause his TV show.


Here is a YouTube video of it in action:


To get this to work, you need to enable Alexa Calling on the Fire TV Cube

  • Hold the Home button for 5 seconds
  • Scroll over and click Settings
  • Scroll over and click Alexa
  • Scroll down to Communications and click it
  • Set Incoming Call Ringer On (should have been on by default)
  • Click home


To get this to work, you need to enable Alexa Calling for the Fire TV Cube on your mobile phone

  • Open the Alexa app
  • Tap devices in the lower right corner
  • Tap Echo & Alexa in the upper left
  • Tap on the Fire TV Cube
  • Be sure that Communications is Enabled
    • Calling and Messaging
    • Announcements
    • Drop-in option. This offers a great way for your family members to be able to contact you if you are unable to call them.


Learn More about the Fire TV Cube


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This is part of a series of "Problems" and DIY Technology "Solutions" to the challenges faced by older adults, by Frank Engelman. 



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Target customers & users: 
Aging individuals, Family of the aging
How important is it?: 
Minor inconvenience
Key words: