MobileHelp, Duo: Review

MobileHelp Duo

The Basics

Product name: Duo 

Manufacturer / Distributor: MobileHelp

Compilation: Q4 2015. Updated Q1 2021.


This page contains our MobileHelp | Duo review.



Analyst Summary: MobileHelp | Duo

The "MobileHelp Duo" allows for out and about operation using a second mobile base station, but still has small, light pendants with long battery life. 

This product was part of our testing of the best "go anywhere" class of emergency response systems, and is one of our recommended products.
See our analysis of go anywhere medical alert systems here 

MobileHelp makes this product and sells it to consumers, but they also wholesale it to a variety of companies that rebrand it and sell it to consumers. The MobileHelp product runs on the AT&T network.

We acquired this product from LifeFone. 
You can see more about our testing of this product here

The picture above shows the conventional pendant, and on the MobileHelp image below you can also see a different fall detection pendant, which is one of two which we got from LifeFone. This fall detection technology was part of the Halo Monitoring acquisition by MobileHelp.


Fall detection pendant




Where to buy it or learn more*: (this takes you away from our website)


* Disclosure: If you use these links when you buy products we write about, we may earn commissions from qualifying purchases as an Amazon Associate or other affiliate program participant. This does not affect the price you pay. In some cases we ask the vendor to loan us the products for review. See How we Fund our Work.



Product Line & Company: MobileHelp

MobileHelp, based in Florida, is one of a handful of companies that actually develop and make emergency response systems. It is unique in that it both offers these products for sale to end consumers itself, and wholesales them through other companies.

Other players in this space tend to either make and sell the product (Philips, GreatCall) or just wholesale it (LogicMark, Numera, Freeus).

The cellular duo is an unusual concept, and has been fairly widely adopted by the companies that sell direct to consumers. We found it in the following forms: ADT ("Plus & On the Go"); ConnectAmerica ("Cellular Home Alert"); Lifefone ("At Home & On-the-Go"); and Medical Guardian ("... .........Read more


About this Research

This product review is part of an extensive series of medical alert system reviews of over 50 products, including hands-on evaluation and real-world testing of the most promising ones, in real-world situations.

These reviews and analyses are part of our Research Project designed to help older adults and their families Choose the Right Medical Alert System for YOU — the result of which is our Medical Alert Systems: Selection Guide.

We have tried hard to make this research as independent and objective as possible. It has not been funded or sponsored by any of the vendors of these products, and includes no advertising or "sponsored content". The team that conducted this research has strong scientific, clinical, and aging services backgrounds. You can read more about the team that did this research at the links above. 


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from jsf (unverified) at January 22, 2022

Thanks for such a great site! Regarding the "MobileHelp, Duo", the product is evaluated as having fall detection, but both here and on the manufacturer's site, it's unclear if wearing the "wrist button" alone provides fall detection. could you clarify this?

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Last Updated: February 18, 2021.