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Hello Lynn,

It appears that Alexa Calling is not working. I’ll need you to check a few things. You can do this from your own home, on your own mobile device

In the Alexa app

  • Tap More
  • Tap Settings
  • Scroll down and sign out of your account
  • Sign back in with your Dad’s account

The first thing to notice is if it asks you to add a mobile number to the account. If it does, it means that the Google voice number did not get in there and you will need to add it now.

  • Continue to sign in as your Dad

You should NOT get challenged to verify Dad’s phone number. If it does, it means that the Google voice number did not get in there and you will need to add it now.

  • There is no need to teach Alexa your voice- skip
  • Tap Communicate
  • Tap the person icon in the upper right
  • Tap on your Dad’s name
  • It should show his Google Voice number there
  • It should also show “People who can drop in”
    • If it doesn’t show anyone, use the back arrow in the upper left to add some contacts

Don’t forget to log out as you Dad and back in as yourself on the Alexa app to test

Let me know what you find out

Frank