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Hello Patrica,

I think you may have set it up correctly, but missed this part in the Test Section about how to call your Mom's Echo Show

On your Echo Show say “Alexa, call Mom” (or whatever name or nickname you put in your Alexa Contacts). (Note: the first time Alexa may ask if you want her mobile phone or Alexa devices… choose Alexa devices.)

The tricky part is that although your Mom now has a "Google Voice number", all that is really being used for is to "connect" your call through Alexa voice calling.

It's really not a phone number that you can call.

So when you talk to Alexa, be sure to say to call Mom's Alexa Devices, not her phone

Please let me know if that solves the problem so that I can share it with others

Frank