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Thank you for the description of how you are offering Facetime & Google Duo for your residents.

Are they able to use your Wi-Fi or are they restricted to their own cell phone plan?

If using your Wi-Fi, are there any limits on data use/time limits or any restriction on connecting such as going to a web page to agree to terms & conditions?

Have you considered letting residents' families set up Amazon Echo Show devices so that they don't even need to handle an iPad or Android tablet?

Here is a setup article I wrote (here on Tech-enhanced Life) that may interest their families: How to set up Alexa Calling for a Loved One.