Care@Home, Essence: Review

The Basics

Product name: Care@Home 

Manufacturer / Distributor: Essence

Compilation: 

This page contains our Essence | Care@Home review.

 

 

Analyst Summary: Essence Care@Home

The Basics

COMPANY Essence
PRODUCT NAME Care @ Home™
Compilation date 9/1/14. Updated 7.16.15
Website http://essence-grp.com/smart-care

 

Background Factoids

General

Large-ish Israeli-based, home security monitoring equipment company, moving into smart monitoring equipment for the aging, leveraging their security monitoring expertise.

Analyst Notes

  • Enables 24/7 human monitoring.
  • Artifical intelligence plays a large role in deciding what is "abnormal".
  • Business model involves offering system and services through channel partners such as regional telco companies.

 

Detailed Feature Set

Feature Type Product Characteristics
What job(s) does it do?  
Check Dad is generally OK. Watch for significant changes in daily routine Yes
Automatically detect (& promptly alert on) specific adverse events Yes
Senior can summon help promptly in emergency Yes
Track wellness and health parameters No
Reduce stress for in-home caregivers, and allow them to sleep (rest) without worrying. N/A
   
Type of Monitoring  
1. Check general daily routine is more or less "normal". Yes
2. Watch what they do and when they do it, and catch unusual activity patterns Yes
3. Detect specific (adverse) events (eg tub, stove, get out of bed) Yes
4. Detect falls automatically No
5. 24/7 Human monitoring of activity patterns and sensor alerts Yes
   
Normal vs Abnormal  
Who decides what abnormal is (for alert on absence of stuff)? AI decides
Is there AI support to help learn what is normal?? Yes
Required Techie-ness to set up "normal vs abnormal" None (by user).
   
Who is the first (second etc) responder?  
For system triggered alerts 24/7 monitoring company for severe alerts, but low severity alerts may go first to a family member (designated friend)
For senior calls for help 24/7 monitoring company
   
Sensor approach  
Sensor family Security-type sensors + extras
Sensor types The Care @ Home™ control panel communicates with the peripheral devices, and with the backend server in the cloud. The control panel supports up to 32 peripherals such as cameras, door/window sensors, smoke detectors, etc. The control panel also includes a main emergency button and a 2-way audio communication capability for the service provider to communicate with the resident.
   
Senior interface  
Senior interface for general monitoring Base station is in form of a Control panel with Emergency Button
Senior can summon help promptly in emergency: which approach? Panic button with 2 way communication in base station as well as a werable PERS pendant and also a stationary panic button.
   
Friends & Family interface  
Activity time line streams for individual sensors No
Red/green/yellow for status for individual sensors Exact user interface not yet available for review
Open API Don't think so (for end customers). However channel partners can access an API for integration purposes.
Friends & Family interface platforms Browser based, and HTML5 App.
Alert handling Unclear just how alerts work. Go through central monitoring station. Alert parameters set by AI. Monitoring staff have some discretion about how to respond to different level alerts, ranging from calling senior, to alerting designated friends to call emergency response. The company comments: "Alert Handling is flexible and can meet to various business models. The most practiced mode is: (a) The service Provider receives all the alerts and handles / responds to those with the highest severity (i.e. panic/emergency call, possible fall, etc.); and (b) the family member received those with the low-medium severity and may either call to the resident control panel and handle the event closure vie the family member interface."
   
Ownership issues  
Ease of Use & service Unclear. Depends strongly on channel partner. Typically telco's do not have good customer service and this may be a negative.
Installation: DIY or Professional Recommend professional installer, although technology is such that it could be DIY also.
   
Privacy & Security  
Data center robustness and maturity Either use partner data center or existing Essence monitoring data center, which has been well tested as a result of large volume of security customers. Likely quite robust.
Who owns the data Up to channel partner to decide
Privacy policy Up to channel partner to decide
   
Will it work in your house?  
Sensor range (max in air) 3,000 ft. Same as is used in their security monitoring products. "Never need multiple units, even in largest houses"
Communication to data storage "cloud" (need at least one of these)  
Landline Need either cell reception or landline
Cellular reception Need either cell reception or landline
Home Internet & WiFi network Not required
   
Battery backup in base station (in case of power outage) Yes
   
Readiness  
Stage of deployment Early (200-1000)
Company maturity & stability Twenty year old private company with substantial (millions) number of customers in home security monitoring.
Published studies showing "it works" Not available. None in progress. Essence recently was awarded the European Consumers Choice award for 2014 for the WeR @ Home solution - smart home solution. 
   
Acquiring it (July 2014)  
Countries available (or soon to be available) Israel. Pilots currently in North America, EU & Asia Pac. Company expects wide availability through channel partners in all these markets during 2015. As of mid 2015,  available in North America through "Medical Guardian".
Two year costs* $1,000-$2,000
Where to Buy it Channel partners.
* typically 6 sensor package if have that.  
   
Techie stuff  
Sensor to base station communication prototcols Proprietary RF protocol.

 

 

 

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Last Updated: April 30, 2020.

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This analysis is a part of a research project on Activity-tracking Home Sensor Systems.

 

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Review Star Rating: 
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