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Hello Carol,

Problem #1 is an issue I have also seen raised on the Amazon User Forum, but there are currently no settings available to disable the buttons or touchscreen. Some readers have tried creating plexiglass shields to cover the buttons and screen, but none are available commercially.

Maybe you could use something stiffer to cover the buttons such as a plastic ruler taped down.

As for problem #2, the microphone, there is no adjustment and I'm afraid the Echo Show will need to be replaced