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Hello sanross,

I would not recommend doing a factory reset just to change the phone number.

This phone number will not be called by you. It's just an internal reference number used by Amazon to connect your Alexa account to your Mom's Alexa account.

So when you call your Mom, you will just call her by name, not by the number

For example, I just say "Alexa, call Aunt Bernice"  and it uses her assigned number as an internal reference to make the connection

Frank