Parent's Computer or Phone "Not Working"

By: Frank Engelman.  Updated: September 17, 2021.


Problem description

Helping family members who are technology-adverse, with their technical problems, has always been tough, but becomes even harder when they are remotely located or in an isolated facility.

Part of the problem of remote support is “seeing” what they are seeing and “controlling” what they are doing.

More Like This

This is part of a series of "Problems" and DIY Technology "Solutions" to the challenges faced by older adults, by Frank Engelman. 



Suggested Solutions

View Someone Else's Screen using Zoom

If you’ve had problems trying to explain to your remote loved one how to setup or use an application on their iPhone or iPad while talking to them on the phone, you may want to consider a solution that allows you to remotely view what is being shown on their screen. You can do that using Zoom.


Team Viewer for remote view/control of Computers

Team Viewer is a piece of software that lets you take control remotely of someone else's computer.


Remote Control of a Computer or Tablet or Phone

In this solution, I use a paid service that lets me remotely see and control both my Aunt's PC and her tablet and smartphone.





from Jane Terry (unverified) at May 03, 2022

Great idea to offer these references. We’ll done!

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