Parent’s Computer or Phone “Not Working”

By:  Frank Engelman   |  Posted: September 25, 2020   |  Updated: April 18, 2023

Problem Description


Helping family members who are technology-adverse, with their technical problems, has always been tough, but becomes even harder when they are remotely located or in an isolated facility.

Part of the problem of remote support is “seeing” what they are seeing and “controlling” what they are doing.

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