Solution: Remote Control of a Computer or Tablet or Phone

Submitted by: faengelmLast updated: January 08, 2021.

 

The Problem: Parent's Computer or Phone "Not Working"

Helping family members who are technology-adverse, with their technical problems, has always been tough, but becomes even harder when they are remotely located or in an isolated facility. Part of the problem of remote support is “seeing” what they are seeing and “controlling” what they are doing..... More about the Problem


 

Solution: Remote Control of a Computer or Tablet or Phone

In this solution, I use a paid service that lets me remotely see and control both my Aunt's PC and her tablet and smartphone.

I found it works well for both Mac and PC computers, and for Android tablets and smartphones, but not so well for Apple tablets and phones.

 

Remote Help for My 94-yr-old Aunt's Computer Issues

For several years now, I have been helping my 94-year-old Aunt who lives 2500 miles away with her PC problems using a “paid” service called Splashtop SOS that has allowed me to view AND control her PC to fix issues. I can even do it when she is not available due to the three-hour time difference.

However, her use of an iPhone and iPad meant that I could not control those devices to assist her, due to Apple’s “walled-garden” approach.

Splashtop and other vendors have offered a way that takes MANY steps on the remote user’s part to share their iPhone or iPad screen, but not to control it.

 

Samsung Lets Me Fix Her Tablets and Phone Too

Splashtop has developed a way for Samsung Phones and Tablets, with Samsung Knox security, to be remotely controlled via the user’s permission.

Using this technique, my Aunt clicks an SOS icon on her tablet home screen to request help.

When I connect, she approves it. Then I can see AND control her Samsung Tablet.

If your loved one is in this situation, either at their home or in a facility, this solution can give you an easy way to provide remote support.

Note: According to Splashtop, this approach also works for a number of other Android tablet brands. See the Splashtop website (above) for more details. I only tested it with the Samsung tablet described here.

 

 

Here is a YouTube of it in action

 

 

Setup on your Loved one’s Samsung Tablet or Phone:

screenshot 1

 

  • Install Splashtop On-Demand Support from the Google Play Store
  • Grant Access

screenshot 2

 

  • Install the add-on from the Play Store

screenshot 3

 

  • Grant System Privilege
    • Activate
    • Agree to terms

screenshot 4

 

  • Click OK
  • Click back arrow in top left
  • Click Home
  • Restart the tablet

screenshot 5

 

  • Drag the SOS icon to the toolbar

The SOS icon will be used by your loved one to request help. When they click on the icon, a code number will pop up.

screenshot 6

 

 

You can decide the best way to get this number. I suggest that they call you so that you can discuss the issue they are having. They can give you the code over the phone, or they can click the “share” icon to send you an email with the number.

The only other thing they need to do is to approve the connection once you connect. You will then be able to see AND control their tablet or phone.

screenshot 7

 

  • Place the SOS button on the toolbar

 

 

Setup on your device to provide support to your loved one:

This is done using a web browser on any system. I prefer using a PC mouse versus a touch screen.

screenshot 8

 

  • Open this webpage and create a free trial account
    • The 10 unattended computers allow you to also provide support PCs and MACs with your loved one being present to request support

screenshot 9

 

  • After your account is set up, you can provide support as follows
  • Click on the SOS icon

screenshot 10

 

  • Enter the code your loved one has given you
  • Click the arrow

screenshot 11

 

  • Ask your loved one to allow the connection

screenshot 12

 

  • You now have control of their device
  • Either your or your loved one can terminate the connection

 

More Like This

This is part of a series of "Problems" and DIY Technology "Solutions" to the challenges faced by older adults, by Frank Engelman. 

 


 

Add your comments


 

*Disclosure: If you use the links above when you buy products we write about, we may earn commissions from qualifying purchases as an Amazon Associate or other affiliate program participant. This does not affect the price you pay.

Beyond this, we have no financial interest in the products discussed here, and this article is not sponsored or supported in any way by any product vendor. See How we Fund our Work.

 

 

Target customers & users: 
Aging individuals, Family of the aging
How important is it?: 
Moderate problem
Key words: