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I am having the exact problem as #1 above. I was excited to see the question, but then no answer! I cannot get Mom’s echo show to video call the Alexa app on my cell phone. All my echos in the house will ring, but not my phone. If we tell it to call my cell, it is just an audio call showing the google voice number as the caller id.
Your tutorial for setting this up for mom was so helpful. I can’t thank you enough. I would just like to fix this issue of mom not being able to video chat to my phone app.