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I set up Alexa routines for all the contacts in my mom’s new Lively Flip. Thanks for this work around to the “Alexa, ask Lively to call ____” which was too difficult for her (nursing home, 89, dementia, low vision). Unfortunately, it has stopped working after a few days. Alexa goes thru the routine, but does not actually dial the number. I tried resetting in the Alexa app without success. Do you have any suggestions? Thanks!