LifeFone, At-home & On-the-Go GPS: Review
The Basics
Product name: At-home & On-the-Go GPS
Manufacturer / Distributor: LifeFone
Compilation: Sept. 2015. Updated Q1 2021.
Where You Can Buy It / Learn More*
This page contains our LifeFone | At-home & On-the-Go GPS review.
Analyst Summary: LifeFone | At-home & On-the-Go GPS
The product works both at home and on the go. It does so by having two separate "base stations". One base station stays at home (connects via the cellular connection to the monitoring service), and one is small-ish and can be carried with you (for example in a purse). The mobile base station can also connect to the monitoring service via a cellular connection.
The wearable pendant/wristband stays attached to the person and communicates either to the home base station (when you are at home) or to the mobile base station when you are out and about.
This product comes either with or without fall detection. The difference between these choices is the pendant, which in one case can do automatic fall detection and in the other can not.
Voice communication is through the base station(s).
This is a rebranded version of the MobileHelp Cellular Duo. We acquired this system from LifeFone, and the testing you can see below applies to all of the rebranded versions of this product.
Day 2. Unboxing.
By: Richard Caro. Updated: November 17, 2016.
This system arrived punctually, was easy to unpack, and had quite a lot of components as shown below.
The reason for this is that this product is designed to work both in the house (via an in-house base station) and out and about (via a mobile base station you carry with you). In addition, they provide two different pendant/wearables to choose from, and a nice little carrying case for the mobile base station. And the mobile base station requires a charging cradle. It all adds up to quite a few pieces but the result has powerful versatility.
The Pendants
This product came with two "wearables", although I only paid for one. There is a pendant, that includes auto-detection of falls. And a wristband-mounted, watch-like button that does not have the auto-detection of falls. Images of both are below.
The wristband button is not at all bad looking. It rather resembles a swatch watch. The pendant is inoffensive but has that white, medical-looking appearance. The fall detection pendant is larger than the wrist button, and quite a bit larger than some of the other non-auto-detecting, pendants that we tested. It seems that auto-detection comes at the cost of size. However the pendant does not seem so large and bulky as to make it too problematic.
Out and About Functionality
This system is of the type that requires a mobile base station to be functional when out and about and away from the home. So one needs to carry with one two things: the mobile base station (about the size of a flip phone); and the pendant or wrist button. In the image below, the mobile base station is the larger white unit, and it is shown with the fall detection pendant. You would need to carry the base station somewhere near you and wear the pendant.
Another approach is to carry the mobile base station together with the wrist-band button. You can see this in the image below. The base station is shown in its handy belt pouch.
How to use it (out and about)
We think this system would get used in one of two ways.
For people who typically carry a purse (handbag), the mobile base station could easily fit in the purse while the person wore the pendant or wristband. For those who have a belt but no purse, a better option would be the belt-mounted base station plus wristband or pendant.
The Base Station(s)
As you can see from the prior images, there are two base stations. In normal use one would imagine setting up the home base station in some convenient spot with the charging cradle for the mobile base station next to it (image below). Or the charging cradle and mobile base station could live in a different place, thereby extending the overall range of the system.
Activation
By: Richard Caro. Updated: November 17, 2016.
There are simple instructions for setting up the system. Because it uses a cellular connection to the responders there is no need to connect it to the home phone line which keeps things simple.
The system has a "test" functionality that worked well and allowed me to test how far from the base unit I could go and still use the pendant to summon help. It worked fine throughout my moderately large house.
I tested how far away I could be and still hear the voice of the responder when they called me back after I pressed the alarm. If I was relying on the main base unit for this functionality (ie just carrying one of the two pendants on me) then the voice range was only a couple of rooms at best. Similar to the Bay Alarm system we tested.
If you carry the mobile base station with you, then the voice comes out of that mobile base station and avoids this issue.
Out and About
I tried it out during my normal day. Worked as expected. The wrist "button" is comfortable and rather unobtrusive. It is black and I could easily imagine wearing it at all times.
However the mobile base station is a bit large and cluncky. It comes with a belt pouch that works fine. However it feels like you are carrying around a large 10 yr old cell phone. See the image below.
Overall the functionality of the mobile unit plus pendant was pretty good. The big negative is the need to carry two items with you. The positive is the ability to use the small wrist button alone while you are at home.
Where to buy it or learn more*: (this takes you away from our website)
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Product Line & Company: LifeFone
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This product review is part of an extensive series of medical alert system reviews of over 50 products, including hands-on evaluation and real-world testing of the most promising ones, in real-world situations.
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Last Updated: February 18, 2021.
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Comments
from Laraine Villapiano (unverified) at April 08, 2022
We purchased the VIPX from Lifefone. My sister and brother-in-law have had it for a week. The recommended charging is twice weekly and takes about 2 hours. Initial reaction is that the pendants are heavy but they are very happy that there is not an additional device that has to be carried when they go out. There have been no episodes so I can't report on that yet. The Lifefone sales rep tried to talk me out of getting fall protection due to frequent false alarms. I got it any way.
Laraine Villapiano