Tech Support, Virtual1

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Hear this discussion from our Longevity Explorers — circles of older adults who meet monthly to explore solutions to the challenges that come with aging.

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from: Longevity Explorers | Virtual1

Discussion Summary

 

How We Find Our Own Tech Support or Offer it to Others

During their Zoom Circle meeting Virtual1 Explorers Circle members were invited to respond to the following:

  • Do you have trouble keeping all your technology running?
  • Do you find constant updates a challenge?
  • Do you wonder how to learn about new tech?
  • Do you find yourself helping friends with tech and wonder if there is a "better way"?

Then, a lively conversation ensued among the members during which they described personal approaches to tech support developed from their own experience.

 

Where We Find Tech Support for Ourselves

Respondents mentioned a variety of personal approaches for their own tech support such as seeking live phone or online support, paying a local expert, and using Siri, YouTube, or other internet sources. Also, found beneficial were subscription services and joining tech groups. Explorers acknowledged the inevitability of constant technology change and the need to keep up. One member voiced his approach as just stumbling forward and not being reluctant to try the next step. Others mentioned how, when using their children for tech support, they had to remind their child about assumptions regarding a common understanding of technology that might need clarification.

 

Suggestions for Helping Others with Technology

A common understanding emerged from the conversation that when assisting others patience was the most useful tool. Listening, framing the issue carefully, setting a clear goal, writing step-by-step directions, and building self-confidence were presented as beneficial in assisting others. Explorers presented how using remote access to the computer and addressing the security risk to important information as an effective technique. Also, a member reminded the group of the value of the Tech-enahnced Life website as a source of strategies for helping others.

 

 

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Key words: 
tech support