Tech Support During COVID, SRC

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from: Longevity Explorers | Saratoga Retirement Community

Discussion Summary

Saratoga Retirement Community Explorers tell what they do during the pandemic lockdown when their electronic devices don't work. One member reports that they have formed an ad hoc pandemic response committee with an I.T. subgroup (an Apple group and a P.C. group) that responds by telephone to help other residents with tech issues. Other members offer that they have called for assistance and it had been very helpful.

More Good Ideas

  • Verizon - can remotely 'look into the phone' to solve some problems.
  • Much I.T. help is now offered remotely by other providers. It can be very helpful and not difficult.
  • Helen reports that she uses a fee-based independent contractor. 
  • Another member reports that his electronics are OK, but he has macular degeneration, resulting in low vision problems. 
  • Google/YouTube research often leads to solutions to problems.
  • Apple Remote support is very effective. It shares the screen only 'by invitation' for security.

In summary, the group agrees that screen sharing (like TeamViewer) is now making it 'trivial' to get help from friends and family or a remote service using a secure connection. 







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Key words: 
Help with High Tech, remote tech support, I.T. help