SRC Explorers Assess a New Medical Alert Device

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Hear this discussion from our Longevity Explorers — circles of older adults who meet monthly to explore solutions to the challenges that come with aging.

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from: Longevity Explorers | Saratoga Retirement Community

Discussion Summary

The group is introduced to a MobileHelp medical alert device in the form of a wristwatch. They discuss design features as the group handles the watch and ask questions about its features and functions.  

The watch offers emergency call capability in a fashionable form, and the group is pleased with its appearance. Questions follow about just how it works. Areas of interest include:

  • Buttons - although small, the buttons, when pressed, summon help (by subscription service via a call center). A 'live' test in front of the group demonstrates the efficacy of the call center in answering.
     
  • Pro: No need to be in range of a base station.  The design is fashionably attractive.
     
  • Con: There is no fall detection capability. It is somewhat bulky for a woman's watch, and the operating buttons are small - hence may be hard to differentiate.

Group members offer stories illustrating the experience of friends with similar devices. Inaccurate location finders, slow vs. fast response times, and false alarms led the list. All in all, although the field is evolving it still has a way to go to delight the older adult user according to this group.

 

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See our comparative evaluation: Smartwatch as Medical Alert?

 

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Topic(s): 
Key words: 
wearable technology, medical alert watch