Help Me Navigate the World of Cell Phone Services

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Hear this discussion from our Longevity Explorers — circles of older adults who meet monthly to explore solutions to the challenges that come with aging.

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from: Longevity Explorers | Sequoias SF, SF Village

Discussion Summary

Explorer Bonnie describes a disappointing experience with her cellular provider, and seeks the input of group members as to how to deal with it or find a provider with better customer service skills. 

She tells of her phone's loss of battery power, resulting in loss of cell service. Is a new phone needed? Just a new battery? Her current cellular company is unresponsive to her inquiries, so she reaches out to the group for suggestions. Her questions and the ensuing discussion include:

  • Do I really need the phone insurance that the store offers at the time of sale? What about other accessories?
  • Consumer Cellular (also Cricket and Virgin cellular) are discussed as lower cost alternatives to the larger 'name brand' cellular provider networks - but members warn that the smaller providers require an 'unlocked' phone.
  • What does an 'unocked phone' mean?
  • How much data storage is needed when buying a phone?
  • To find a solution, going to a phone store can be very helpful. 

In conclusion, members recommend personally taking her phone in to the store and speaking to a live sales representative. It is almost always a learning experience, and may help reduce monthly expense.



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Key words: 
cellular providers, cellular phone plans, Cell Phone, Smartphone

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