Getting Tech Help: SF Explorers

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Hear this discussion from our Longevity Explorers — circles of older adults who meet monthly to explore solutions to the challenges that come with aging.

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from: Longevity Explorers | Sequoias SF, SF Village

Discussion Summary

The SF Explorer Circle discusses and shares how they get tech help for their devices or find tutoring to operate them. They discuss resources for problems with phones, computers, etc.

 

Explorers Make Suggestions

  • AnnieScott - Get an HP Smart Friends subscription.
  • Joe - Village members can call their local village to ask for help. Or go back to your phone or computer store.
  • Marty has had good experience with Avast tech service.
  • Lynn suggests asking the nearest Apple Store for trusted referrals. She also suggests Apple Care or Quickbooks for remote support.
  • Rich - GetSupport.Apple.com / YouTube Apple tutorials 
  • Steve - Mac 'Support' tab or '9 to 5' Mac videos on YouTube
  • Michaela finds Apple store 1:1 appointments helpful.
  • Louise - "I call a private IT tech specialist to do bigger jobs in my home (e.g. when my system goes down, for security issues, need to install new hard drives/mesh extensions (but not for instruction)." 
  • Senior centers or the public library tend to have programs that pair older people with younger helpers to address questions and problems with devices or software. However, these are largely curtailed under the social distancing protocols now in place, making virtual replacements necessary for the face-to-face help of the past. 

 

A Covid 'Work Around' 

According to Louise, "In light of the pandemic, NPR has taken the Story Corps project on the road; the project looks and sounds pretty slick in their tricked out Air Stream :)  The Bay Area's turn will be coming up soon, with sign-ups happening at the end of this month.  I am not familiar with what the demand is these days, but I would venture a guess that the schedule will fill up very quickly.  (I received this notice through my KQED membership which means many people will have seen this before the day registration opens).  I would encourage interested participants to be set up and ready to register that morning ... as if they were buying tickets to see Bruce Springsteen or Hamilton!  After registration, a participant and his/her "conversation partner" will still have plenty of time to prepare." Check with your local NPR affiliate for their schedule.

 

Conclusion:

From the rapid-fire responses of quite a few of the members, they are no strangers to problems with electronics and software, nor to finding solutions. Seemingly, there was something of value to everyone by the time the list was complete.

 

 

 

 

 

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Key words: 
Help with High Tech, tech support, tech instruction, computer repair, smartphone help