Response Link, In-home Alert: Review

Response Link, In-home Alert: Review

The Basics

Product name: In-Home Alert System 

Manufacturer / Distributor: ResponseLink

Compilation: Q4 2015. Updated Q4 2018.


This page contains our ResponseLink | In-Home Alert System review.



Analyst Summary: ResponseLink | In-Home Alert System

This is a conventional "at-home" system. Optional fall detection pendant.



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About this Research

This product review is part of an extensive series of medical alert system reviews of over 50 products, including hands-on evaluation and real-world testing of the most promising ones, in real-world situations.

These reviews and analyses are part of our Research Project designed to help older adults and their families Choose the Right Medical Alert System for YOU — the result of which is our Medical Alert Systems: Selection Guide.

We have tried hard to make this research as independent and objective as possible. It has not been funded or sponsored by any of the vendors of these products, and includes no advertising or "sponsored content". The team that conducted this research has strong scientific, clinical, and aging services backgrounds. You can read more about the team that did this research at the links above. 


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from Anonymous (unverified) at October 31, 2019

Terrible Customer Service..............My mother used Response Link for years.  She seemed happy with the product but....dealing with their staff was horrible.  My mother passed away and we called Response Link to return the product.  The product arrived on a Tuesday instead of a Monday (which was the deadline date to receive the product) and they charged my mother's bank account $20.00.  We called them and told them my mother was a long time customer of Response Link and she passed away, but they said if the product was 1 day late they would charge her account!  In total, we spend an hour on the phone with them and at the end of the conversation, they told me to send them her death certificate and they would close her account.  Well, that is not what happened.  They ended up charging her account which caused an overdraft fee of $35.00!  The bank was understanding and reversed the overdraft fee but Response Link would not reverse their charge.

The bottom line is...........I would never deal with this company again.  After my mother paid her monthly fee for years and years.........the company charged her account as the product was late by a few hours.  Terrible customer service!

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Last Updated: April 30, 2020.

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Review Star Rating: 
3.0 Stars