Medical Alarm Concepts, iHelp Alarm: Review

Medical Alarm Concepts, iHelp Alarm: Review

The Basics

Product name: iHelp Alarm 

Manufacturer / Distributor: Medical Alarm Concepts

Compilation: Q4 2015


This page contains our Medical Alarm Concepts | iHelp Alarm review.



Analyst Summary: Medical Alarm Concepts | iHelp Alarm

This is a small-ish, "go anywhere" alert that includes GPS for location finding. Mentions 72 hour battery life which seems longer than most systems of this type we have found. No fall detection.

Dimensions and weight of this product are a bit bigger than that of the Premium Guardian, which has similar go anywhere functionality and can do autodetection of falls. 

iHelp: Dimensions: 2.7x2.0x0.7 in. Weight: 2.5oz

Pax (or Premium Guardian): 2.6x1.6x0.75 in. Weight: 1.7oz.


The company's website is geared to interacting with dealers rather than end customers. You can see it here:


After I emailed them they said we could purchase the iHelp at

This 1800etc website is not at all what we like to see. It has almost no information about who you are dealing with. It is set up to allow you to buy this product and several others. But who you are dealing with is a mystery. Even reading the fine print in the "terms" page does not lead to any names or actual company descriptions. We would not buy from this site.

The interaction with this company has set off a number of alarm bells in my mind. When I emailed the iHelp contact on that website, instead of getting a customer service email, I got a cold phone call from a young lady wanting me to buy the product from her over the phone. When I asked her to send me something by email, she sent me a brief email with the 1800etc link in it mentioned above. But her email did not contain any company information or other identifying information.

I emailed back that I felt this seemed rather fly-by-night and asked if she had any more reputable outlet.






Where to buy it or learn more*: (this takes you away from our website)


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Product Line & Company: Medical Alarm Concepts

Medical Alarm Concepts makes two different PERS products. These two products are a little different than the run of the mill medical alert system. The MediPendant has 2 way voice in the pendant, which is unusual in a home base station type of system. The iHelp is small "go anywhere" alert system.

You can see more about this company on their website here.

Our interactions about buying the iHelp were a bit off putting. Until we learn more we are a bit cautious about dealing with this company.  .........Read more


About this Research

This product review is part of an extensive series of medical alert system reviews of over 50 products, including hands-on evaluation and real-world testing of the most promising ones, in real-world situations.

These reviews and analyses are part of our Research Project designed to help older adults and their families Choose the Right Medical Alert System for YOU — the result of which is our Medical Alert Systems: Selection Guide.

We have tried hard to make this research as independent and objective as possible. It has not been funded or sponsored by any of the vendors of these products, and includes no advertising or "sponsored content". The team that conducted this research has strong scientific, clinical, and aging services backgrounds. You can read more about the team that did this research at the links above. 


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Last Updated: April 30, 2020.

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Review Star Rating: 
3.0 Stars