GreatCall, Jitterbug: Review

GreatCall, Jitterbug Flip: Review

The Basics

Product name: Jitterbug Flip 

Manufacturer / Distributor: Greatcall

Compilation: Q4 2015. Updated Q4 2018.


This page contains our Greatcall | Jitterbug Flip review.



Analyst Summary: Greatcall | Jitterbug Flip


Jitterbug FlipThis is an interestingly different approach to a medical alert. This product is a "senior friendly" cell phone, but it has a button which lets you call the medical alert monitoring service (called 5 star) which is provided by the manufacturer (GreatCall).

This button reaches the same person you would reach by pressing the alert button on the GreatCall Lively Mobile Alert, or pressing the "help" button on the 5star App on your smart phone.

So, Great Call is offering multiple different form factors, that all call the same responder call center, where the responders can help in various ways including calling 911. See more about this 5 star service in our discussion of the Splash and the Smartphone 5star App.

We have not tested the actual Jitterbug but we hear positive reports from people we know who have them. We suspect, but are not certain as yet, that this product does not include GPS capability which means that the responder does not know where you are until you tell them (unlike with the Splash, which knows where it is and tells the responder without you having to do so).

Note: This phone is a flip phone, and differs from the Jitterbug Smart which is a Smartphone. On the Jitterbug Smart you access 5 star through an App (the 5star App) rather than a real button.






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Product Line & Company: Greatcall

GreatCall is a well regarded leader in design of senior-friendly products, and makes the popular Jitterbug and Lively phones, as well as the Lively Mobile Plus mobile medical alert pendant and Lively Wearable.

The "5 star response services" that work on each of the emergency devices above can optionally include some very interesting services that go far beyond the traditional emergency responder service. These extra services include 24/7 access to a doctor or nurse, and use of a caregiver connection application called GreatCall Link. .........Read more


About this Research

This product review is part of an extensive series of medical alert system reviews of over 50 products, including hands-on evaluation and real-world testing of the most promising ones, in real-world situations.

These reviews and analyses are part of our Research Project designed to help older adults and their families Choose the Right Medical Alert System for YOU — the result of which is our Medical Alert Systems: Selection Guide.

We have tried hard to make this research as independent and objective as possible. It has not been funded or sponsored by any of the vendors of these products, and includes no advertising or "sponsored content". The team that conducted this research has strong scientific, clinical, and aging services backgrounds. You can read more about the team that did this research at the links above. 


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from eva (unverified) at March 14, 2021

how to reset time on this phone


from Beverly (unverified) at June 07, 2021

The new version of the this phone is horrendous! My dad is 93 and low vision. We went to Best Buy and he got this new phone. It’s laid out totally different and more hoops you have to jump through. I ordered the old one from Great Call. They are selling out their inventory. They need to go back to the drawing board on this latest one.

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Last Updated: April 30, 2020.