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Hello Jon,

If you don’t have local access to your Mom’s account, you can connect remotely by logging out of your account on the Alexa app to check a few things on her account by taking these steps:
•    Tap More
•    Tap Settings
•    Tap Sign Out

Then sign in on the Alexa app with your mom’s account
•    Tap Communicate
•    Tap profile icon in upper right
•    Tap on your Contact name
•    Be sure “allow drop in” is enabled for your Contact name  
•    Tap Edit
•    Be sure your name is there and not your wife’s name

You may also want to add a nickname for your contact and add it as a favorite