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We followed the instructions provided to set up my Mom's echo show 8. When I call from my Alexa app, it shows up on her echo with my wife's name, not mine. I'm not sure where it is getting that association since my wife's name isn't on our amazon account other than credit cards as far as I can tell. I have my name listed as the only contact in my Mom's echo show and I have my Mom's google voice number listed under her name in my Alexa contacts and have allowed for drop in on both accounts. However, when I ask to drop in, it tells me that my Mom has not given me permission to do so. Where do I go from here?