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Hello Alicia,

I'm having the same problem with this feature and I'm in discussions with Amazon Tech Support.  This used to work for me as far back as 2018.

But until I can get Amazon support to recognize this as a bug, I’d like to suggest the following as a workaround for your mother when initiating a call with your sister.

She should say “Alexa, call XXX’s mobile”  where XXX is your sister’s contact name

This will start a phone call with your sister. If this is a convenient time for a video call, they can hang up and your sister can initiate a video call to your mother

After a while, Alexa will learn that your mother wants to call your sister’s mobile and will no longer try to call the Alexa app on her phone.

Then she will just have to say "Alexa, call XXX"