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Hello Salle,

I just want to be sure I understand how your Dad’s Echo Show is setup.

  • I assume that he has his own Alexa account, and your daughter’s phone number is linked to that account.
  • Your daughter enabled drop-in on your Dad’s Alexa Echo Show, giving your Alexa account (your mobile number) permission to drop in.

If that is the case, it should work fine. I just need to be sure that your Dad has his own Alexa account, not that you added him to your account. If he is on your account, there are other ways to call him that I can describe, if needed.

Calling your Dad:

When you make an Alexa call to your Dad, be sure to say “Alexa, call XXX’s Alexa devices”, where XXX is whatever name you entered for Dad’s Contact info in YOUR Alexa app. You can also say “Alexa, drop in on XXX”

Dad calling you:

Be sure he says “Alexa, call YYY’s Alexa devices”, where YYY is whatever name you entered for your Contact info in Dad’s Alexa app. He won’t be able to drop in on your phone, as that is not supported.

Even if your Alexa app is not getting the call on your mobile phone, she should still be able to call your mobile phone (audio only) through Alexa by saying “Alexa, call YYY’s mobile device”

Alexa may ask him a few times until she learns his calling preference for you, then he can just say “Alexa, call Salle”

Regarding whether the Alexa app needs to be open on your phone:

If you power down your phone and later turn it back on, you need to open the Alexa app once, but it does need to remain open full screen. Both iPhone and Android phones let the Alexa app run in the background, even when you close the Alexa app.

If you added your Dad’s Echo Show to your Alexa account, you may want to read this article (Should I add my Dad to my Alexa account or create one for him?)

 It can still work like that, but there are some downsides.

Frank