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Hello Melinda,

You are right that when someone makes an Alexa call to YOU, it will ring on ALL devices in your account that have Communications enabled, including your mother's device on your account.

That is something I will need to add to the negatives on this list "Should I add my Dad to my Alexa account or create one for him?"

Regarding your original question of changing her device to her account, she would have to do a factory reset and login with her account and handle the SMS code sent to that phone number you have set up for her.

Rather than making the 700-mile trip, have you considered buying another Echo Show 8 and setting it up at your home under your Mom's account? While it is at your home, it will be connected to your Wi-Fi, but you can add your Mom's Wi-Fi settings before you ship it to her.

Frank