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Hello Cammie,

You Mom should be able to make a video call to your cell phone, but NOT a drop-in call, as that is not supported on mobile devices

When she says "Alexa, call Cammie" Alexa should ask her "do you mean mobile or Alexa Devices". If your Mom previously called your mobile, Alexa may assume she wants to do that again, so have her try this:

"Alexa, call Cammie's Alexa Devices"

Please note that Alexa will be also making a call to the Alexa devices in your home. so someone there may also pick up before you do

You should NOT need to have the Alexa app open full-screen on your phone, but I suggest that you launch the Alexa app and keep it in the background

Frank