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Hello Kim,

Yes, you can drop in on your Mom using the Alexa app on your mobile phone. You don’t need an Echo Show for yourself.

Let me know the details of the problem you are seeing. I’m assuming that Alexa Calling is working fine, just the Drop-in is the problem

Using the Alexa app on your mobile phone, signed into YOUR MOM’s account:

  • Check that her Echo Show device has Communications enabled
    • Tap “Devices”- Mom’s Echo Show
      • Tap “Communications”
        • Calling & Messaging enabled
        • Announcements enabled
        • Drop-in On
  • Check that YOUR account has drop-in rights (You might be getting a message that YOU have not been granted drop-in rights)
    • Tap “Communicate”
      • Tap “person icon” in upper right
      • Scroll down to find YOUR account and Tap it
      • Be sure Allow Drop-In is enabled

Let me know if you still have issues.

Be sure to change the Wi-Fi on your Mom’s Echo Show when you get to the nursing home.

The good thing about using your mobile phone to call her is that you can test it right there rather than having to go home to an Echo Show