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Hello, Frank,

Thank you so much for your thoughtful and detailed procedures for doing this. I care for my elderly mom who is now in a long-term memory-care community here in Berkeley, California. I tried desperately to make a solution like this work with an iPad before the shutdown of elder care facilities due to COVID-19 back in March. We stumbled every time on the issue of answering the phone.

Through our family council, and some Facebook communities centered on caregivers with families in nursing homes and long-term care, there's been a lot of discussion about using devices like the Echo and the iPad for drop-in calls.

I've taken the liberty of sharing your article in a few posts and look forward to your continued articles. Keep up the great work. Thank you!

~Barbara