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Thank you for the explanation and the videos which are clear and easy to understand. The glitch for me is that I am in Perpignon FR using UBER for the first time as a result of a medical emergency while on vacation!  The app never displayed a picture of the driver and the car information nor did I see a map. After spending 30 minutes I just returned to the hotel in frustration. If a driver was dispatched, I have no doubt they are similarly frustrated.