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I’ve taken Lyft (regular fare) a number of times per month for the last few months (live in Chicagoland). I have some trouble walking and have consistently found my drivers helping me in and out of the car and also helping me wend my way through snow, ice, slush without being asked (once even to my door) and helping me out at my destination. As far as chatting, I’ve found that if I don’t initiate a conversation that the driver doesn’t. However I’ve had many interesting conversations when the driver was willing. And, at least in this area, a number of drivers work for both Uber and Lyft.